Taking you to Amanelle…
You have 30 days from the day your order is delivered to request a return or exchange. To be eligible, the piece must be unworn, in the condition you received it and in its original packaging. Earrings must be unworn with the protective seal intact, for hygiene reasons.
Email hello@amanellejewelry.com with your order number. If your return is accepted, we send you instructions on how and where to send your package. Items sent back without first requesting a return are not accepted.
Within the United States, returns and exchanges are free: we email you a prepaid UPS label, and you drop the package at any UPS location within 14 days. For orders shipped outside the United States, return shipping is the customer's responsibility; duties and taxes paid at checkout are refunded together with the order. Original shipping fees are not refundable, except when the item arrived damaged or incorrect.
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you received the wrong item, with a photo, so we can evaluate the issue and make it right at no cost to you, anywhere we ship, with a replacement or a full refund.
Personalized pieces, final-sale items and gift cards cannot be returned. Please get in touch if you have questions about a specific item.
Write to us with the piece you would like instead. Once your return is accepted and scanned by the carrier, the exchange ships. If you prefer, the fastest way is to return the item you have and place a separate order for the new one.
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, as long as the item is in the same condition you received it, unworn, and in its original packaging.
We notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you are refunded on your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your return was approved, contact us at hello@amanellejewelry.com.
Every Amanelle piece is covered by a one-year warranty from the date you receive your order against defects in the finish or workmanship. Write to us with a photo and we repair or replace the piece. The warranty does not cover loss, scratches from normal wear, or damage caused by water, perfume, lotions or chemicals.